Frequently Asked Questions
1. What is the drop-off wash and fold service?
Our drop-off wash and fold service allows you to bring in your laundry, and we will wash, dry, and neatly fold it for you. All you have to do is drop it off and pick it up when it’s ready.
2. How do I use the drop-off service?
Simply bring your laundry to our location, and we’ll weigh it, process it, and give you a pick-up time. Once it’s ready, we’ll notify you, and you can come to collect your fresh, folded laundry.
3. Do I need to sort my laundry beforehand?
No need to sort! Our staff will separate whites, colors, and delicates as needed. If you have any specific preferences, feel free to let us know when you drop off your laundry.
4. Can I request specific detergents or fabric softeners?
Yes! If you have specific preferences for detergent, fabric softener, or dryer sheets, you can bring your own or let us know your preferences, and we’ll use what’s available in-store.
5. How is the cost calculated?
The service is charged by the pound, with a flat rate for standard laundry. Special items like comforters, blankets, and delicates may have additional charges.
6. How long will it take to get my laundry back?
We typically offer a 24-hour turnaround for standard laundry. Same-day or express service may be available for an additional fee—please ask about availability when you drop off your items.
7. Are there any items you don’t accept?
We cannot process items that require dry cleaning, certain delicate fabrics, or large household items like rugs. If you’re unsure, ask us when you drop off your laundry.
8. What if I have delicate or stained items?
Please let us know about any special handling needs, such as delicate fabrics or stains that require extra care. While we do our best to treat stains, we can’t guarantee complete removal.
9. Is there a minimum amount of laundry required?
Yes, we have a minimum order of 25 pounds to use our drop-off service. If your load doesn’t meet the minimum, you’ll still be charged the flat minimum fee.
10. Do I need to bring my own laundry bag?
You’re welcome to bring your laundry in any bag or container. If you’d like, we can provide a laundry bag for future drop-offs.
11. Can I drop off large items like comforters or blankets?
Yes, we accept large items such as comforters, blankets, and duvets. These items are priced separately, so please ask for pricing details when dropping them off.
12. How do I pay for the service?
We accept cash only; Payment is due at pick-up or drop.
13. Do you offer any discounts for regular customers?
Yes, we offer discounts or loyalty programs for frequent customers. Ask us about our rewards program when you stop by!
14. Do I need to schedule my drop-off ahead of time?
No appointment is necessary! Just stop by during our business hours, and we’ll take care of the rest.
15. How will I know when my laundry is ready for pick-up?
We’ll notify you via call, text, or email when your laundry is ready. Be sure to leave your preferred contact information when you drop off your laundry.